Technical Support

Let us help!

Please contact us and let us help! As any of our customers will tell you, we make Technical Support a PRIORITY. We do not use unqualified, underpaid or outsourced support staff like many companies do. In fact, your support request may even be handled by one of the DBsign engineers! We hate to hear that a customer is struggling for days with a problem, when one of our expert support staff could have helped them quickly.

If you can't find your answer in our Frequently Asked Questions list, please use the form below to contact our Technical Support team. We will respond quickly with an email of a phone call.

Mac OS X Users:

If you are having DBsign problems and are receiving a 305 error code, please try the instructions here:

Configuring Safari to run DBsign

Recent versions of Safari on OS X require a bit of extra configuration in order to run DBsign.

Windows Users Having problems with DTS when using IE 11:

If you are a Windows user with Internet Explorer 11, please follow the instructions here:

Internet Explorer 11 Causing Issues with DTS Log In

This is not directly a DBsign issue; Internet Explorer 11 incorporated software changes that are interfering with logging in to DTS.

Contact Support

Please include as much detail as possible:

  • What kind of computer are you using (Mac, PC, Linux, etc)?
  • Please include any error code or messages you are receiving.
  • If you would like us to call you, please specify a good time. Normal support hours are between 9 am and 5 pm central.
Name*:
Email*:
Issue*:
  Other:
Description of Problem*:
Please be as specific as possible.